From my days as a Professor, I relished the opportunity to entertain the questions from inquisitive students. In that spirit, please feel free to ask any of our Scouts and Guides any questions.

Beforehand, you might benefit from some answers to Frequently Asked Questions.

What if I want to physically see the products?

The Baron welcomes this.  Please come to any branch of Home Essentials to explore these along with numerous other items.

What is "update order"?

"Update order" is a function to record the changed quantity. Make sure you click "update order" before you shop another item or check out.

What should I do if my Explorer Pass has not got sufficient limit to check out?

If your purchase is over the Explorer Pass credit limit, then a pop up message will appear on the screen after you click check out. This message will show the amount over and ask if you like to go back and amend the order, OR select to pay the extra amount by credit card or cash on delivery.

How will my Credit Card be charged?

Please refer to "Payment Methods" in our Terms and Conditions page.

Will I receive a different confirmation number for each order?

Yes, and we even send it by email! You can only imagine the difficulty sending confirmation #s in the late 1800’s!

What if I lose the confirmation number?

Your confirmation number is very important. Please try not to lose it. If you do, please contact us at: info@continentalsourcing.com.

What is the return policy?

Please visit the Terms and Conditions page within this site for further details.

How long does it take to deliver?

Please refer to "Delivery and Charges" in our Terms and Conditions page.

What happens if an item is backordered?

We will notify you by email that the item you have ordered is backordered. The backordered item will ship as soon as it becomes available. The delay will be no more than 3-4 weeks. Alternatively, you can choose other products from this site to replace it, and pay the price difference. Please note your credit card will only be charged when the item ships.

What is the affiliation between Home Essentials and Continental Sourcing?

Home Essentials and Continental Sourcing are related companies that share certain resources in an effort to streamline communication channels. Home Essentials handles all product deliveries for both companies.

If I have a question on my furniture, whom may I call?

Please contact one of our Guides.

May I change the color or size of the items I am interested in purchasing?

Well, almost anything is possible, and we created Continental Sourcing to cater to unique needs. Please be advised that alterations to dimensions, size, color, or composition will affect the price, but our Guides are eager to search the Digital Silk Road for the items you desire.

What if I forgot my password?

You will be required to go to "My Account" and click "Forgot Your Password" button. You would then enter your username. A new random password will be generated and sent to your registered email. 

How Do I Add to my Explorer Pass:

Easily! Simply: a) send us an email at info@continentalsourcing.com; b) call my corporate office in Hong Kong (852-3741-0000); visit any branch of Home Essentials; or send a payment to any office for the amount of the increase.

If you were unable to find the answer to your question(s) in our FAQ section, please contact us and we’d be happy to assist you.